Refund & Return Policy
RIGHT TO CANCELLATION AND RETURN POLICY
You have a legal right to cancel a contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period of 14 days from date of receipt or before 12 pm of the day before the chosen date of delivery, if shorter.
Your legal right to cancel a contract starts from the date of the order confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the products.
To cancel a contract, please contact us by email at firstname.lastname@example.org or call us at +44 20 3664 9592. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail.
All Perishable products (for example but not limited to fresh or frozen food) are not returnable or refundable due to the nature of the Products.
You will receive a full refund of the price you paid for any non-perishable product returned. Delivery cost is not refundable.
We will process the refund due to you as soon as possible and, in any case, within 15 calendar days of the day on which you gave us notice of cancellation.
We will refund you on the credit card or debit card used by you to pay.
In order to receive a refund, you must return all items unopened in it's original commercial packaging to us as soon as reasonably convenient, and you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession. We will let you know how to return the products.
Any further information you may request can be emailed to email@example.com and we will be happy to assist you.
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